Trazo is a bike-route planning service operated by Arkalogy LLC ("we," "our," or "us"). This policy explains what information Trazo collects, how we use it, and the choices you have. We've tried to keep it plain and honest.
Information we collect
- Anonymous device identifier. When you use the app, our server sets a random identifier (the
trazo_idcookie, HTTP-only). It is not linked to your name, email, or any account, and is used only to associate your saved routes and submissions with your browser. - Saved routes. If you save a route, we store the route's parameters (the start, destination, and any stops or preferences you entered) linked to your device identifier.
- Condition reports & submissions. If you report an issue (e.g., a closed path or hazard), we store the report type, any optional note you write, and the map location you select, linked to your device identifier. Reports are shown publicly on the map to other riders.
- Waitlist email. If you submit your email on our landing page, we store that email so we can notify you about new features or cities.
- Approximate location. Only if you tap "Use my location," your browser shares your device location with the app to place a point on the map. We use it in your browser to plan a route; we do not continuously track you, and we store a location only if you save or submit it.
- Usage analytics. We use Google Analytics to understand aggregate, anonymous usage (pages viewed, features used). This does not identify you.
- Technical data. Like most websites, our hosting provider automatically logs standard technical information (such as IP address and browser type) for security and reliability.
How we use information
- To provide core features — saving and reloading your routes, and showing community condition reports.
- To operate, maintain, secure, and improve the service.
- To contact you if you joined the waitlist.
- To comply with legal obligations.
Cookies and similar technologies
We use a minimal set of cookies:
- Functional: the
trazo_iddevice identifier described above, which makes saved routes and submissions possible. - Analytics: Google Analytics cookies to measure aggregate usage.
We do not use advertising or cross-site tracking cookies.
Service providers
We do not sell, rent, or trade your information. We share it only with the providers that run the service, each under their own terms:
- Cloudflare — website hosting, content delivery, and edge functions.
- Supabase — the database that stores saved routes, condition reports, and waitlist emails.
- Google Analytics — aggregate usage analytics.
- OpenStreetMap, OpenFreeMap, and Photon (komoot) — map data, map tiles, and address search. When you pan the map or search an address, these providers receive the corresponding map or search request.
Data retention
Saved routes and condition reports are kept until they are deleted. You can delete your saved routes in the app at any time. Waitlist emails are kept until you ask us to remove them or unsubscribe. Because saved data is tied to your browser's device identifier, clearing your cookies or switching browsers/devices will disconnect you from previously saved data.
Your choices and rights
Depending on where you live (including under laws such as the Colorado Privacy Act, GDPR, and CCPA), you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. You can delete saved routes in the app, decline location access in your browser, and clear cookies at any time. For waitlist data or other requests, contact us at [email protected] and we'll help. Note that most app data is anonymous and tied to a device identifier rather than to an identifiable person.
Children
Trazo is not directed to children under 13, and we do not knowingly collect personal information from them.
Security
We use reasonable technical measures to protect information, including keeping database credentials server-side and locking direct database access. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Governing law
Arkalogy LLC is organized under the laws of the State of Colorado, USA, and this policy is governed by Colorado law.
Changes to this policy
We may update this policy from time to time. Changes will be posted here with a new "Last updated" date.
Contact
Questions about privacy? Email [email protected].